What do you mean when you say 'business development'? Is it a broad set of activities that helps your organisation grow, or do you mean lead generation?
Insights
A potential client recently told me they had had a bad experience of consultants. This post explains how a good consultant will help you deliver a compelling customer experience, by walking the walk as well as talking the talk.
Do you have a value proposition? This post examines the value of presenting your business with a customer focus.
When it comes to customer experience, good enough is a highway to customer hell. With simple techniques, organisations could delight more customers.
The link between customer experience and turnover (sales) is well documented. Have you also considered the cost of a poor customer experience?
How does customer experience management complete brand management? Would your business benefit from focusing a little more on what your customers experience?
Cynical or all believing - how do you interpret customer feedback? More importantly, do you rest on your laurels or take action? #customerexperience #fakereviews
Ouch. The title of this post is one of the things I hear most often when I am 'reaching out' to sell my services. Is…
Managing your customer experience is about much more than the warm glow of a job well done. It has a material impact on your performance and sustainability.
Longevity of your products, services and business systems only happens when they satisfy your customers. Generating customer loyalty needs much more than reputation management.
