When companies grow their ways of work stop being effective.
In the early days, a tightly knitted team could manage every customer. But as each member becomes busier and the number of customers grows, they can no longer rely on memory and important information is lost.
I like to fix things, best of all with the people who do the job. For businesses that are growing this form of help includes facilitated sessions to agree issues and put fixes in place, better customer communications and process development, documentation and implementation.