What is a critical success factor?
The essential areas of activity that, when done well, ensure a business meets its goals
Another way of looking at them is as lessons learnt by other organisations that could help you fast track to a compelling customer experience (CX).
This page started as my takeaways from a CX conference. As I reflected on my day, I realised these learning points could form a set of critical success factors. I am building them up and reducing them to a more manageable number. I’d love to know what you think of the list..
Check out the links to existing and new content for more information.