Case studies

My achievements and the skills demonstrated

project recovery

Performance improvements – project recovery

I was asked to step into a project when the Project Manager moved on. Sorry to say, I couldn’t make sense of the plan. Furthermore, each team member confided concerns about the timing and when they would be getting the data they needed from each other. The project outcome was […]

change management

Change management – major IT upgrade

In any organisation, updating IT is a painful experience. IT projects feel they have an unequivocal mandate to change. But the business pushes back if the migration compromises its ability to work. As a result, costs mount and the dreaded ‘m’ word looms large – mop-ups. Change management bridges the gap […]

process transformation

Process transformation and introduction

In the aftermath of a failed CRM project, my employer implemented processes designed by the project team. The consultant’s processes were bloated. My task was process transformation and introduction. For instance, the process to create a customer strategy required a week’s worth of prep over several long meetings and three days of […]

product development

Product development

As any project manager will tell you, investing in product development without a business case is fool’s errand. Now I don’t mean a financial business case. Indeed I find that I prefer the Prince 2 term ‘project initiation document’. Whatever you call it, preparing this document helps you explore, structure […]

transforming product quality

Transforming product quality

Philips DAP Hastings engaged with the University of Brighton to benefit from a Teaching Company Scheme project. The work aimed to cut the rate of customer returns for fan heaters. I joined the scheme and took on the project a year after graduation. I was assigned a university mentor. And the […]