Compelling – adjective
evoking interest, attention, or admiration in a powerfully irresistible way
Customer experience – noun
all the interactions your customer has with your business, products and services
Whether your customers are consumers or other businesses, people will compare the experience you deliver with the best they have experienced.
The good news is that the best customer experiences have common features – often called Critical Success Factors.
Conquer these and your customer experience will change from ‘meh’ to compelling.
Why invest in customer experience?
We tailor our services to meet your needs
Our approach is always fresh, you can be sure Delta Swan will respond to your needs, not a playbook. And we are always learning, with a constant eye on the latest developments as well as learning lessons from every job. We understand that you will rely on us to deliver a new way of working to deliver a compelling customer experience.
With a wide and varied career history, Michelle understands people, the way they work, how they respond to change and what gets them up in the morning. All our services come with ways of making change stick.
We don’t forget why you are in business. Whether you are refocusing your marketing or fixing a broken product, we will make sure you have a solid business case. Then we will plan and deliver a project to give you a return on your investment.
If that is what you need. You might just need a coach to help you through some tricky decisions…